Some variables in any telecommunications system:

Since the advent of divestiture, companies needing a new telephone system have found it extremely complex and difficult to decide exactly what system will best meet their needs--current and future. This is hardly surprising when you consider the wide variety of choices:
  • Type of equipment: Key, electronic key, hybrid, switch, Centrex, VOIP
  • Voice/Data: Analog, digital, ISDN, IP, SIP
  • Type and number of instruments
  • Selection of software
  • Number and type of lines: WATS, FX, OCC, DID, T1 Carrier, Centrex, Flexpath
  • Cable adequacy, current and projected
  • Special considerations: call accounting, voice mail, automatic call distribution, paging, data transmission

Then there are all the features to be considered (Which of these do you really need?):

  • Account codes
  • Call accounting (SMDR)
  • Call-back messages
  • Call-back queuing
  • Call forwarding
  • Conference calls
  • Direct inward system access
  • Do-not-disturb
  • External call forwarding
  • Hands-free answerback
  • Least-cost routing
  • Network with personal computers
  • Page access
  • Privacy
  • Speakerphone
  • Speed dialing
  • Voice storage

 

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